Money transfer, virtual currency, or money service -- Unexpected or other fees -- Complaint #4478941
Complaint Overview
Complaint ID: 4478941
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order
Issue: Unexpected or other fees
State: Colorado
ZIP Code: 80227
Date Received: 2021-06-21T12:00:00-05:00
Date Sent to Company: 2021-06-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I received a money order from one of my tenants for {$960.00} which I deposited in my bank account. On XXXX XXXX my bank said there was a stop payments on the money order. I called Western Union and they said you can only stop payment on a money order with a written notice mailed to Western Union. You can not do it by phone. I would like you to check with Western Union to see what you can find out about this money order. I don't see how anything could have been done by mail within 2 days. Western Union tells me it could take up to 15 days,, XXXX
Frequently Asked Questions
What is Complaint #4478941 about?
Complaint #4478941 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Unexpected or other fees. It was received by the CFPB on 2021-06-21T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.