Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4475835
Complaint Overview
Complaint ID: 4475835
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
ZIP Code: 30033
Date Received: 2021-06-20T12:00:00-05:00
Date Sent to Company: 2021-06-20T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I recently requested and received a XXXX XXXX credit card through Wells Fargo. When I went online to set up my account, I noticed that it was impossible to set up Autopay which pays the bill automatically. In addition, it is possible to request text and email notifications of OVERDUE bills, but only email notifications of upcoming bill due dates. In other words, they are DELIBERATELY making it more likely that a consumer will miss paying a bill, while ensuring that they will be quickly notified of any past due bills and associated extra fees. I feel strongly that banks and credit card companies should be penalized for such practices. Is there a list, or could one be created, a kind of Wall of Shame, for credit cards that rig the system against consumers?
Frequently Asked Questions
What is Complaint #4475835 about?
Complaint #4475835 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-06-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.