Payday loan, title loan, or personal loan -- Charged fees or interest you didn't expect -- Complaint #4473881
Complaint Overview
Complaint ID: 4473881
Company: Westlake Services, LLC
Product: Payday loan, title loan, or personal loan
Sub-Product: Title loan
Issue: Charged fees or interest you didn't expect
State: Virginia
ZIP Code: 22030
Date Received: 2021-06-18T12:00:00-05:00
Date Sent to Company: 2021-06-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
At first, when I paid the monthly payment, I thought that the whole money I am paying for would go to the Car, it turns out that I owe less money for the Car even though they put my statement as I owe them more. Instead that they lower the amount for the car, they steal it! They use just a little part from Interest but use most from both Interest AND PRINCIPAL FOR THEMSELVES! It is supposed to be less than {$7500.00} but they are stating it still as {$10000.00}. I have been paying my payment on time, so they have never been taking any Late fees.
Frequently Asked Questions
What is Complaint #4473881 about?
Complaint #4473881 was filed against Westlake Services, LLC regarding Payday loan, title loan, or personal loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2021-06-18T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.