Mortgage -- Trouble during payment process -- Complaint #4464113
Complaint Overview
Complaint ID: 4464113
Company: Fifth Third Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 341XX
Date Received: 2021-06-15T12:00:00-05:00
Date Sent to Company: 2021-06-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company says they can not serve me now because I filed a complaint with your office and until the discrimination complaint is resolved they will not be able to serve me. I feel this is retaliation for filing a complaint. I should not be denied services at the branch because I am XXXX and made a complaint to your agency. I recorded XXXX XXXX at 5th 3rd bank branch in XXXX telling me due to the complaint he could not serve me. This is wrong. The bank also now refuses to provide me a copy of my mortgage note. My copy burned with my house. I will keep the recording of XXXX as it contains medical info that I do not want public. If needed I can provide in camera.
Frequently Asked Questions
What is Complaint #4464113 about?
Complaint #4464113 was filed against Fifth Third Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-06-15T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.