Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4462788
Complaint Overview
Complaint ID: 4462788
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: South Carolina
ZIP Code: XXXXX
Date Received: 2021-06-15T12:00:00-05:00
Date Sent to Company: 2021-06-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021, at XXXX XXXX, My coinbase crypto currency account held on Coinbase.com was hacked and coinbase sent 2 step verification to the hackers after they altered my verification process somehow. They then transferred over {$16000.00} worth of XXXX tokens to an unknown wallet and I believe they traded it into all bitcoin before then sending it all into approximately 126 other wallets. I have tracked the initial illegal transfer through the website XXXX. I found there the hackers made 4 transfers out of my account and then did the rest out of their own account. I called the XXXX County Sheriff 's department in South Carolina who took a report for me. I contacted Coinbase support also on the XXXX of XXXX to inform them that they allowed unauthorized transfer of my funds and wanted help from them to replace what was stolen. It was my life savings that was taken. I am on XXXX and do not have the ability to " make that up '' by working or saving it up again. It has taken me years to get the money to the level it was at. I got an initial response to my inquiry stating they needed 3-5 business days as they had a " specialist '' looking into the incident. That was on XX/XX/2021 and once again on XX/XX/2021 they repeated that statement as I sent the information I had gathered on XXXX tracking the thieves/hackers. I was told to wait 3-5 business days and I have not heard back from coinbase since that email which arrived at XXXX XXXX on the XXXX of XXXX, 2021. I need help in this matter as I have taken the steps as directed on the coinbase website and filed a police report on the matter. I am in deep jeopardy in the near future when it comes to debts owed that was due to be paid out through those investments. Their delay in responding to me is making me think that they were or are involved with the theft of my money as well. Why else would they ignore someone who was robbed from their site? I am distressed daily over this matter. I need my investments back. I do not know what I can or should do next.
Frequently Asked Questions
What is Complaint #4462788 about?
Complaint #4462788 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-06-15T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.