Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4460054
Complaint Overview
Complaint ID: 4460054
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Colorado
ZIP Code: 814XX
Date Received: 2021-06-14T12:00:00-05:00
Date Sent to Company: 2021-06-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
The XXXX statement for my XXXX XXXX Visa card shows a charge to XXXX on XX/XX/XXXX for {$42.00} which I did not make. I PROMPTLY notified the card Issuer ( BARCLAYS ) that this was a mistaken or fraudulent charge. Barclays placed this transaction in dispute while they investigated. On XX/XX/2021 I received a letter from Barclays Investigation Department which I do not understand. They state that " their investigation is complete and research indicates that the account is valid ''. What does that mean? I never questioned the validity of any account. I only dispute that I made that charge. I do not know the status of this transaction, nor do I know how to find out. I have spent hours on the phone trying to get information. They CAN NOT be contacted. I have called every phone number I can find on the letter, on the card, on the statement and on-line, all without result. Very frustrating. Please help. Barclays cancelled the old account which ended with the numbers XXXX. They sent me a new card, account XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #4460054 about?
Complaint #4460054 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-06-14T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.