Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4456380
Complaint Overview
Complaint ID: 4456380
Company: Golden 1 Credit Union, The
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 95834
Date Received: 2021-06-13T12:00:00-05:00
Date Sent to Company: 2021-06-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2021 through XX/XX/2021 there were fraudulent unauthorized charges on my Golden 1 credit card. I took action by disputing the charges and filing a police report. The companies fraud department changed their story multiple times and unfairly denied my claims taking zero action. Although the Golden 1 website states members have zero liability with unauthorized fraudulent charges. They have now canceled my account due to my multiple attempts to dispute these unfair and unjust denials.
Frequently Asked Questions
What is Complaint #4456380 about?
Complaint #4456380 was filed against Golden 1 Credit Union, The regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-06-13T12:00:00-05:00.
How did Golden 1 Credit Union, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Golden 1 Credit Union, The?
Yes, visit the Golden 1 Credit Union, The company profile at readthecomplaint.com/company/golden-1-credit-union-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.