Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4455927
Complaint Overview
Complaint ID: 4455927
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Nevada
ZIP Code: 891XX
Date Received: 2021-06-13T12:00:00-05:00
Date Sent to Company: 2021-06-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Good Morning, Im unable to withdraw my money from a cryptocurrency trading platform called Gemini. I have contacted them through email multiple times with no reply back. When I try to withdraw my money I get the same issue for weeks now. Pending Verification. They were able to take my money though. I appreciate any help getting this issue resolved on my behalf.
Frequently Asked Questions
What is Complaint #4455927 about?
Complaint #4455927 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-06-13T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.