Checking or savings account -- Opening an account -- Complaint #4453781
Complaint Overview
Complaint ID: 4453781
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Illinois
ZIP Code: 606XX
Date Received: 2021-06-11T12:00:00-05:00
Date Sent to Company: 2021-06-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I opened an account with Wells Fargo 2 weeks ago using MY DRIVERS LICENSE and they used my physical address on there to open the account. I asked my mail to be forwarded to a PO BOX on a military base and they discriminated against me and lied to their bosses and told them I never had a physical address. ATTACHED is my DRIVERS LICENSE that proves they in fact did receive but chose to ignore it in order to deny me membership at their bank. Also attached is the letter they sent to lie and try to confuse me from the fact that they did lie and ignore my DRIVERS License address. The rep said it with his own mouth. I can use your physical address for the account and your P.O. Box on the base as your mailing address while you are temporarily here. He then told the XXXX woman something entirely different and they refused to fix it when I went into the branch and told them the mistake they made. The woman with XXXX was XXXX XXXX XXXX and tried to insult me for no reason telling me that I didnt belong at their bank.
Frequently Asked Questions
What is Complaint #4453781 about?
Complaint #4453781 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2021-06-11T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.