Vehicle loan or lease -- Managing the loan or lease -- Complaint #4435863
Complaint Overview
Complaint ID: 4435863
Company: First Investors Servicing Corporation, Atlanta, Ga Branch
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Illinois
ZIP Code: 60653
Date Received: 2021-06-06T12:00:00-05:00
Date Sent to Company: 2021-06-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I recently found some accounting and billing issues and these issues have been reported to all three credit bureaus XXXX XXXX XXXX and XXXX XXXX. On XX/XX/XXXX I submitted a partial payment to First Investors Servicing Corporation check # XXXX XXXX XXXX XXXX {$200.00}. My monthly payment is was not due until XX/XX/XXXX, but to get a jump on my payment since I was granted ( 2 ) month extension due to Pandemic. But after looking at my payment history I noticed that ( {$15.00} ) was applied toward late fees and XXXX {$180.00} XXXX towards interest. How this be when I was granted extension ( see attached PDF ) if you look at XX/XX/XXXX, same time I was granted the extension First Investors Servicing Corporation received a payment for ( {$290.00} ) and that payment was allocated as ( {$210.00} ) towards the principal and ( {$77.00} ) was allocated towards interest. I have not gone over all my payment history but I feels these regularities are part of same issue am complaining about now. Where do the late late payment fee come in at, when I was granted a ( 2 ) month extension? The next issue First Investors Servicing Corporation have notifying the XXXX, XXXX and XXXX about my payments as being late even during the pandemic period presently I have ( 19 ) late payment showing on all three credit bureaus report XXXX see attachment ). I usually pay my car not on the XXXX of each month before the next month become is due. I've been assessed late fees just about every month even during pandemic period. This matter needs to be addressed and corrected. When I call and complain they place a notation on my credit report that negative remarks driving my score down. Since XX/XX/XXXX up until now I've lost a between ( 80-90 points ) due to these negatives remarks, after I've complained to First Investors Servicing Corporation. When I speak with the creditor bureaus they can not or willing explain does remarks. but instead advise me to call back to First Investors and they in return can't explain the remarks for the huge drop in my score.
Frequently Asked Questions
What is Complaint #4435863 about?
Complaint #4435863 was filed against First Investors Servicing Corporation, Atlanta, Ga Branch regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2021-06-06T12:00:00-05:00.
How did First Investors Servicing Corporation, Atlanta, Ga Branch respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against First Investors Servicing Corporation, Atlanta, Ga Branch?
Yes, visit the First Investors Servicing Corporation, Atlanta, Ga Branch company profile at readthecomplaint.com/company/first-investors-servicing-corporation-atlanta-ga-branch to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.