Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #4435138
Complaint Overview
Complaint ID: 4435138
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Wrong amount charged or received
State: Texas
ZIP Code: 77511
Date Received: 2021-06-05T12:00:00-05:00
Date Sent to Company: 2021-06-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was trying to buy {XXXX} worth of Bitcoin from Coinbase. I was charged three times for the Bitcoin so roughly around XXXX {XXXX}. I have not received any of the cryptocurrency but have been charged. The part that is odd to me, is that my three transactions do not show up on my recent history when on the Coinbase application. I have read online there are others with a similar story. I have contacted Coinbase but havent heard back from them since I filed a complaint with them on Thursday. I want the cryptocurrency or my money back ASAP. Thank you!
Frequently Asked Questions
What is Complaint #4435138 about?
Complaint #4435138 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2021-06-05T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.