Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4432611
Complaint Overview
Complaint ID: 4432611
Company: Wells Fargo & Company
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results
State: Texas
ZIP Code: 750XX
Date Received: 2021-06-04T12:00:00-05:00
Date Sent to Company: 2021-06-04T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted a complaint to the Consumer Financial Protection Bureau on XXXX XXXX about an account Wells Fargo Dealer Services that is showing up inaccurately on my credit report. I filed an identity theft report with the FTC because this account is not mine and should not be appearing on my credit report. I received a letter from Wells Fargo Dealer Services on XXXX XXXX stating that I would receive a response from the company within 10 business days with more information about this account. It is now over 30 days past that time frame, and the only thing I received is a letter dated on XXXX XXXX stating that the fraud unit would mail a fraud packet, that I never received. It saddens me to see how unimportant false reporting is to this company and how there is a blatant disregard for victims of Identity theft in todays world. Not only is this negative report hurting my credit score, what makes it worse is that this issue has not been resolved after the many disputes and complaints that I have wasted time filing. I look forward to a solution to this problem, I really do not want to get my lawyer involved but if this issue is not fixed in a timely manner, I am left with no other choice.
Frequently Asked Questions
What is Complaint #4432611 about?
Complaint #4432611 was filed against Wells Fargo & Company regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-06-04T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.