Student loan -- Getting a loan -- Complaint #4430577
Complaint Overview
Complaint ID: 4430577
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Getting a loan
Sub-Issue: Fraudulent loan
State: New York
ZIP Code: 14612
Date Received: 2021-06-03T12:00:00-05:00
Date Sent to Company: 2021-06-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
For years, I have attempted to make payments thinking this loan was tied to my XXXX XXXX After a caring representative clarified my concerns she answered all my questions and provided me with a copy of the check Navient claimed I have cashed. For years prior, I was told they couldnt provide me with information regarding the application. Once the copy was sent to me, as expected this check was falsely endorsed with my name and cashed into an account I never had! So for 9 years and an interest rate doubling the loan, I have slaved in order to keep my credit subpar and pay for a {$19000.00} check I never cashed! Not to mention the discriminatory remarks made by agents during a pandemic. Navient has to be one of the worst student loan shark in the nation! After I completed this investigation on my own accord, I have called Navient repeatedly- as they have done to me and my poor grandmother in order to request Navient to complete an investigation and confirm my findings. Again, the wonderful, cheerful representatives left me on hold for upwards 45 minutes to only hang up on me, or respond with- well lets see what reduced payment options you qualify for. Please tell me who wants to pay {$42000.00} for a {$19000.00} check they never cashed? These are the events in life, where someone doing there all to make it, can literally break emotionally.
Frequently Asked Questions
What is Complaint #4430577 about?
Complaint #4430577 was filed against Navient Solutions, LLC. regarding Student loan specifically about Getting a loan. It was received by the CFPB on 2021-06-03T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.