Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4429220
Complaint Overview
Complaint ID: 4429220
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: Mississippi
ZIP Code: 39157
Date Received: 2021-06-03T12:00:00-05:00
Date Sent to Company: 2021-06-10T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XX/XX/2021 at the approximate time of XXXX XXXX. I went inside the Wells Fargo Bank located at XXXX XXXX XXXX XXXX, XXXX, Mississippi to pay the complete balance of a loan account, last four digits ending in XXXX. The teller, XXXX, name located on the receipt completed the transaction. I gave permission to her to take money from my checking account to pay off the loan. The loan balance was in the amount of {$2200.00}. Instead, she had taken the amount of {$2900.00} from my account and placed the payment on the loan amount. After the transaction was completed I left the bank. At the end of the day and after I completed a number of errands I noticed the amount on the receipt. The amount of {$2900.00} is the incorrect amount. The correct amount and the final settlement is {$2200.00} which is stated in a letter from the Wells Fargo Bank, dated XX/XX/2021. I contacted Wells Fargo Bank at XXXX XXXX, XX/XX/2021 until XXXX XXXX. talking to numerous tellers and representatives to correct the problem and return the over payment of {$750.00} to the checking account. A representative advised that it will take 45 days to return the funds to the account. Finally I requested to speak with a Compliance Officer at the bank and XXXX XXXX and a person by the name of XXXX XXXX XXXX - last name spelled the way that I heard it ) replied that they have an Escalation Department. I am in dire need of my funds. Please help me to have my funds returned to my checking account immediately. I have no income to pay utility bills, house payment, etc. basic essentials.
Frequently Asked Questions
What is Complaint #4429220 about?
Complaint #4429220 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-06-03T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.