Credit card or prepaid card -- Getting a credit card -- Complaint #4427351
Complaint Overview
Complaint ID: 4427351
Company: Moneylion INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: Colorado
ZIP Code: 80537
Date Received: 2021-06-02T12:00:00-05:00
Date Sent to Company: 2021-06-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2021 I received an email stating that my " MoneyLion XXXX XXXX '' accounthad been approved. I never applied for this account. I was able to access the website, which used my email address as my user name and I chose " forgot password '' so I could change it and access the account. I found out that someone had fraudulently applied for and got approved for an account in my name, using an old address that I haven't lived at for over 5 years. There was a {$190.00} available balance with a routing number of XXXX ( I have no accounts with that routing number ). I immediately contacted MoneyLion customer service and reported this as fraud, and they sent me an email confirming that the account was closed on XX/XX/XXXX at approximately XXXX XXXX MST. It was odd too because the customer service representative started asking me for very personal information, including my date of birth and social security number, so she could make sure she was closing the " right account ''. I informed her that she should already have this information and I refused to give it to her over the phone. I also locked my credit at that time with all three major bureaus. Since then, I have been receiving numerous emails from Moneylion asking me to " activate '' my card, etc. I have forwarded these emails to MoneyLion customer service asking them to stop sending them to me since the account was purportedly closed.
Frequently Asked Questions
What is Complaint #4427351 about?
Complaint #4427351 was filed against Moneylion INC. regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2021-06-02T12:00:00-05:00.
How did Moneylion INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Moneylion INC.?
Yes, visit the Moneylion INC. company profile at readthecomplaint.com/company/moneylion-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.