Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4427324
Complaint Overview
Complaint ID: 4427324
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: California
ZIP Code: 90046
Date Received: 2021-06-02T12:00:00-05:00
Date Sent to Company: 2021-06-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been attempting to withdraw my funds from Coinbase for several days but every tine am told XXXX XXXX account isnt linked and I need to relink it. However when I try to do that, it tells me the account is already linked. It should be noted that there are no issues when depositing funds, somehow the issues miraculously appear only when attempting to withdraw. I would also like to note that there is no way to get on the phone with the company, which is unacceptable for a public financial institution with a market cap of around {$100.00} XXXX.
Frequently Asked Questions
What is Complaint #4427324 about?
Complaint #4427324 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-06-02T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.