Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4423127
Complaint Overview
Complaint ID: 4423127
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 77065
Date Received: 2021-06-01T12:00:00-05:00
Date Sent to Company: 2021-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After the original creditor responded to a dispute, Experian opened up a new dispute but I do not feel they fully looked into the dispute because the account still reflects incorrect information even after the original creditor supplied information directly to me. Experian reporting does not align with what the original creditor supplied to me, and the account reported on Experian 's reports shows that it has not been updated since XX/XX/XXXX. Experian has not handled this dispute process accordingly and I would like the tradeline removed until corrected. XXXX is the original creditor that is still reported on my credit report and has been disputed XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX with Experian as well as reported a complaint with the CFPB XX/XX/XXXX and there have been zero changes by Experian and how they are reporting this tradeline and information. This tradeline is also reported on XXXX and there are inaccuracies between the two when compared therefore Experian is reporting incorrectly.
Frequently Asked Questions
What is Complaint #4423127 about?
Complaint #4423127 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-06-01T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.