Payday loan, title loan, or personal loan -- Vehicle was repossessed or sold the vehicle -- Complaint #4422363
Complaint Overview
Complaint ID: 4422363
Company: Wheels Financial Group, LLC.
Product: Payday loan, title loan, or personal loan
Sub-Product: Title loan
Issue: Vehicle was repossessed or sold the vehicle
State: Texas
ZIP Code: 78130
Date Received: 2021-06-01T12:00:00-05:00
Date Sent to Company: 2021-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear CFPB, I took out a Title Loan from XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX ) on XXXX. The AMOUNT FINANCED was {$5300.00} at 76.32 % APR. The Contract states there would be 42 Payments of {$360.00} totaling {$15000.00} ( TOTAL OF PAYMENTS ). I fulfilled the Contract by making 47 ON-TIME Payments of {$360.00} totaling {$17000.00}. This was {$1800.00} MORE than the Contract says I owe. However, XXXX just repossessed my vehicle on XX/XX/2021 and are now claiming I owe them {$11000.00} MORE to get my vehicle back! I don't believe they have the right to seize my vehicle after I paid 47 ON-TIME Payments when the contract only calls for 42 payments. This loan should be paid off. Now they have repossessed my vehicle and are demanding I pay them {$11000.00} more after I have already paid them {$17000.00}? On a {$5300.00} loan? This makes no sense. The Rep I spoke with said they are planning to sell my vehicle if I don't pay them right away. Please investigate this as soon as possible and let me know what can be done to get my vehicle back. I heard you might be able to help. Thank you, XXXX
Frequently Asked Questions
What is Complaint #4422363 about?
Complaint #4422363 was filed against Wheels Financial Group, LLC. regarding Payday loan, title loan, or personal loan specifically about Vehicle was repossessed or sold the vehicle. It was received by the CFPB on 2021-06-01T12:00:00-05:00.
How did Wheels Financial Group, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Wheels Financial Group, LLC.?
Yes, visit the Wheels Financial Group, LLC. company profile at readthecomplaint.com/company/wheels-financial-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.