Checking or savings account -- Closing an account -- Complaint #4421712
Complaint Overview
Complaint ID: 4421712
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Florida
ZIP Code: 33928
Date Received: 2021-06-01T12:00:00-05:00
Date Sent to Company: 2021-06-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a promo from CapitalOne to get {$400.00} bonus to open a new checking account. on XX/XX/XXXX I opened a new checking account and then met all requirements ( make two direct deposits {$500.00} each ) to receive the bonus. Three months later, CapitalOne just closed my account without any notice. Instead of giving me {$400.00} bonus after I met all the requirements, they just simply close my account.
Frequently Asked Questions
What is Complaint #4421712 about?
Complaint #4421712 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2021-06-01T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.