Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #4419800

Complaint Overview

Complaint ID: 4419800

Company: Specialized Loan Servicing Holdings LLC

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Incorrect information on your report

Sub-Issue: Account information incorrect

State: California

ZIP Code: XXXXX

Date Received: 2021-05-31T12:00:00-05:00

Date Sent to Company: 2021-06-09T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

SLS ( Specialized Loan Servicing ) had us on mortgage forbearance last year, due to Covid-19. In XXXX it was coming to an end, so we requested a 3-month extension of that forbearance, to include XXXX / XXXX XXXX. 2020. SLS said yes ( this was over the phone ) and they would send me a letter to confirm. As weeks went by we never received the letter. I called SLS at least once a week to ask and was repeatedly told " don't worry, you're in review, just wait a few more days ''. Then I was notified by our credit card companies that SLS had reported " negative information '' to the credit bureaus. Up until then, our credit was always good, in the 800+ range. Now, due to SLS reporting us as late payment, " delinquent '' in XXXX / XXXX 2020, we can't get the new mortgage we're applying for. I called SLS and they told me it was a " mistake '' and would be corrected, also to ignore all the letters telling us to pay, as our file was " in review '' and we'd receive a letter or email to confirm. It never arrived. Finally in mid-XXXX we decided to pay the {$10000.00} we were behind on and cancel the forberance extension request, as SLS was never going to finish that review. Every time I called it was different, sometimes it was " the supervisor is reviewing '' sometimes it was, " we will call you in 3 days '' and so on, but never a written confirmation of the forberance extension review. We borrowed the money to pay SLS the {$10000.00} + and get the mortgage back to regular status. Have made our regular payments since then, so that is all current. But the negative info is still there with the credit bureaus and has not been corrected by SLS. Am now applying for a new mortgage and the lenders tell me they can't give me a reasonable rate due to this negative info. Have called SLS daily for the past 3 weeks, now they don't answer the phone, you put in all your info in the verification menus and then it disconnects you. My email messages on their website also get no answer, same with the 3 faxes I've sent asking them to correct the credit bureau info. I don't know what else to do, but need this fixed, we won't be able to get the mortgage we need for our new condo, and it's also very unfair. Please advise what else can we do, thank you!

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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