Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #4419036
Complaint Overview
Complaint ID: 4419036
Company: American Express Company
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Incorrect information on your report
Sub-Issue: Information is incorrect
State: California
ZIP Code: 94107
Date Received: 2021-05-31T12:00:00-05:00
Date Sent to Company: 2021-05-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX and on XX/XX/XXXX I submitted two separate applications for a credit card because an affiliate said I had good to excellent chances for being approved ( XXXX XXXX, XXXX XXXX XXXX XXXX ). I have not missed any payment since XXXX and I have also resolved 2 accounts that were sent to collections in XXXX. My XXXX report shows that the XXXX account that was settled in XXXX and was transferred to XXXX. XXXX shows that had been satisfied and closed ; However, my XXXX report shows the account in delinquency and does not show the servicing transfer to XXXX where I paid the account in full. The credit analyst did not even bother to see the discrepancies on my report. Additionally, AMEX stated the reason for denial was : 1 ) Too many credit card accounts on which, in our estimation, you have not paid a majority of the balance in recent months. ( XXXX ) This is completely a lie, if you look at my XXXX Report it shows that not a single student loan or active credit card has been payment late. I have been making my payments on time since XXXX. 2 ) The maximum utilization on your credit card account ( s ) is too high ( XXXX ). Too high? I pay off my credit card bills every month on their due date. Are you serious? Currently, I am using 20 % of my utilization XXXX $ XXXX out of & XXXX ) XXXX ) You have a serious delinquency on one or more of your accounts. I have a 100 % payment history since XXXX. Are you serious? I dont have a single account in delinquency. 4 ) The ratio of revolving account balances to their credit limits is too high. My ratio is 20 % and is going down every month. What are you talking about?!? DO BETTER AND FIX THIS!
Frequently Asked Questions
What is Complaint #4419036 about?
Complaint #4419036 was filed against American Express Company regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2021-05-31T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.