Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4418365
Complaint Overview
Complaint ID: 4418365
Company: Bam Management US Holdings INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Ohio
ZIP Code: 43068
Date Received: 2021-05-30T12:00:00-05:00
Date Sent to Company: 2021-05-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My Binance.US account has been blocked and have been unable to trade since XX/XX/2021. There is no customer support but only robots responding. Im still able to log in and but unable to withdraw XXXX or sell or buy any crypto. Im still able to deposit usd. Thats why I have XXXX available but I cant even withdraw it. It originally was from a chargeback but I made a deposit that fixed the chargeback and got a email 45 days later saying looks like youve fixed deposit and account will be enabled within 7 days and still no response its been another 45 days and still no response. And account is still disabled. I originally had XXXX in there then deposited another XXXX and value was XXXX usd then. Every day my value is going down and unable to buy trade or withdraw. Feels like I got scammed Binance. Us needs to be held accountable its thousands of users on XXXX with the same experience and Ive been pretty patient but now this is unacceptable. I get response from robots saying issue resolved and that if I need anything else respond back but Ive yet to receive any correspondence all the while the market is crashing and Im losing value everyday. My support ticket number is XXXX.
Frequently Asked Questions
What is Complaint #4418365 about?
Complaint #4418365 was filed against Bam Management US Holdings INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-05-30T12:00:00-05:00.
How did Bam Management US Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bam Management US Holdings INC.?
Yes, visit the Bam Management US Holdings INC. company profile at readthecomplaint.com/company/bam-management-us-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.