Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4414408
Complaint Overview
Complaint ID: 4414408
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Louisiana
ZIP Code: 71360
Date Received: 2021-05-28T12:00:00-05:00
Date Sent to Company: 2021-05-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I booked a trip on XXXX. When I got my itinerary, I saw that they had changed my airlines. As soon as I saw the discrepancy, I started to try to contact all parties involved for up to three days, then on the fourth day, I filed a dispute with my credit card which is Capital One. They filed it, but they were told the tickets were non refundable. It would have been fine if I had booked this but I did not choose what I was given. The trip was not planned until XXXX, so it is not like I canceled at the last minute. Well both airlines refused the claim and told my credit card to tell me to just accept the flight credit. This is not acceptable since I did not choose these two airlines but neither airlines nor Capital One will listen. XXXX XXXX basically told me they have taken my money and will not let me fly and Capital One said that it is too bad. Now the Spirit airline is saying I have a flight credit, which I do not want because they dont even fly out of my area, but it has been a month and a half and I still have not gotten anyone to talk to. Capital One tells me that is too bad. The first flight money I lost was XXXX bucks and the one I trying to dispute with no luck is XXXX bucks. I do not think I should be stuck with this but the company will not do anything else, nor can I get anyone on the phone that knows what is going on.
Frequently Asked Questions
What is Complaint #4414408 about?
Complaint #4414408 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-05-28T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.