Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4412127
Complaint Overview
Complaint ID: 4412127
Company: Blockchain.Com, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
ZIP Code: XXXXX
Date Received: 2021-05-27T12:00:00-05:00
Date Sent to Company: 2021-11-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
i save my cryptocurrency on blockchain wallet, i later detect about their interest account so i transfers XXXX ETH on XX/XX/XXXX to the interest account on blockchain and on XX/XX/XXXX i transfer XXXX XXXX to the interest account, on XX/XX/XXXX i was contacted by blockchain to provide my source of wealth and i provided all the documents they asked for and i didn't read from them again, i even sent emails to asked if everything is alright but i didn't get a reply, so on XX/XX/XXXX i already had XXXX ETH in my interest account and i have XXXX BTC in my interest account too so i decided to withdraw XXXX out of the ETH in my interest account to my private wallet and i got a confirmation email which said the XXXX ETH will be available in my private wallet by XXXX of XX/XX/XXXX and by XXXX of XXXX the ETH hasn't been in my private wallet account and i didn't read from them so i contacted their support and i was told my account was been review and they will get back to me soon, on XXXX XX/XX/XXXX i was contacted and i was told i had an unresolved issues with blockchain, according to blockchain the issues happened XX/XX/XXXX and i remember immediately is about the documents they asked me to provide and i explained i already provided this document so i was asked to resend the document which i did and they acknowledged receiving it and promise to get back to me soon and they haven't get back to me up till this moment, so on XXXX XX/XX/XXXX i decided to withdraw all my ETH and BTC from my private wallet account and i also got a confirmation that it will be there on XXXX XX/XX/XXXX, by this time am writing to you my blockchain wallet account is XXXX, i have talk to the support so many times and they keep telling me to be patience that my cryptocurrency are safe and i will soon receive it in my private wallet and i haven't receive it, please am tired of been patience and this is really affecting my health because i can't just lose all my fund. i feel blockchain is trying to scam me or they used my cryptocurrency as a loan and they are finding it hard to retrieve the loan so they are using delaying tactics. i find out a lot of people are having this problem but no one is ready to speak out, some said it took 3 to 4months before getting it back. i will appreciate if blockchain wallet is contacted and asks to make my cryptocurrency available as soon as possible. thanks
Frequently Asked Questions
What is Complaint #4412127 about?
Complaint #4412127 was filed against Blockchain.Com, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-05-27T12:00:00-05:00.
How did Blockchain.Com, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Blockchain.Com, INC.?
Yes, visit the Blockchain.Com, INC. company profile at readthecomplaint.com/company/blockchain-com-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.