Mortgage -- Trouble during payment process -- Complaint #4411886
Complaint Overview
Complaint ID: 4411886
Company: Columbia Banking System, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Washington
ZIP Code: 986XX
Date Received: 2021-05-27T12:00:00-05:00
Date Sent to Company: 2021-05-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
New Servicer Columbia State Bank, XXXX, WA XXXX has not paid property taxes. I received a notice from the treasurers office. I've made multiple attempts to get information from Columbia State Bank with no response. I've left multiple messages, and the person answering the customer service line states " we know there's a problem, we've received multiple complaints, we will notify you when we know more or a supervisor will call ''. I've not received any calls or notifications from Columbia Bank.
Frequently Asked Questions
What is Complaint #4411886 about?
Complaint #4411886 was filed against Columbia Banking System, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-05-27T12:00:00-05:00.
How did Columbia Banking System, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Columbia Banking System, INC.?
Yes, visit the Columbia Banking System, INC. company profile at readthecomplaint.com/company/columbia-banking-system-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.