Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4409881
Complaint Overview
Complaint ID: 4409881
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Mississippi
ZIP Code: 392XX
Date Received: 2021-05-26T12:00:00-05:00
Date Sent to Company: 2021-05-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Last week, I transferred XXXX XXXX from my private account to my Coinbase account. All went well. I then transferred XXXX XXXX ( {$6000.00} ) from same private account to my XXXX account and it never came through. I checked and rechecked the addresses. The receipt shows that it was indeed received and processed by the Coinbase servers. I contacted customer service and received an automated response stating the issue would be resolved in 3-5 business days. I have reached out to Coinbase customer service over a dozen times with no success. Case # XXXX
Frequently Asked Questions
What is Complaint #4409881 about?
Complaint #4409881 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-05-26T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.