Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4409658
Complaint Overview
Complaint ID: 4409658
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Illinois
ZIP Code: 60098
Date Received: 2021-05-26T12:00:00-05:00
Date Sent to Company: 2021-05-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account is restricted from trading, deposits, and withdraws due to verification pending. Ive sent my ID and tried their Wire Transfer option to prove my identity and still havent heard anything from the company. It has been almost a month and i have money in my account that i need. Ive sent them mulitple emails with no reply, i honestly feel like they are scamming me at this point
Frequently Asked Questions
What is Complaint #4409658 about?
Complaint #4409658 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-05-26T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.