Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4408886

Complaint Overview

Complaint ID: 4408886

Company: Experian Information Solutions INC.

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Problem with a credit reporting company's investigation into an existing problem

Sub-Issue: Their investigation did not fix an error on your report

State: California

ZIP Code: XXXXX

Date Received: 2021-05-26T12:00:00-05:00

Date Sent to Company: 2021-05-26T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

As you can see I have disputed the same two accounts : XXXX # XXXX and XXXX # XXXX. I disputed previously that this account is reporting inaccurate information. The are reporting never late and bankruptcy for the status but its reporting multiple dates late from 30, 60 and 120 days. As this account shows that I paid it off XX/XX/2021. Which is inaccurate since an account in bankruptcy would not be paid to a creditor 7 years later in bankruptcy. I never paid anything which again I disputed with Experian. With the XXXX account I have disputed the reporting of inaccurate information as well with incorrect dates and status. I received an update from Experian today which they state " items unrelated to your dispute has been updated '' When I review the updated documents compared to the before and after there is no change or " update " which Experian states. Once again Experian continues to not actually investigate these disputes and goes as far as stating that they updated accounts when they haven't.

Frequently Asked Questions

What is Complaint #4408886 about?

Complaint #4408886 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-05-26T12:00:00-05:00.

How did Experian Information Solutions INC. respond to this complaint?

The company responded with: "Closed with explanation". The response was timely.

What is the risk level of this complaint?

See the risk assessment section for details on this complaint's risk profile.

How do I file a similar complaint?

You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.

Can I see other complaints against Experian Information Solutions INC.?

Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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