Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4406381
Complaint Overview
Complaint ID: 4406381
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Connecticut
ZIP Code: 068XX
Date Received: 2021-05-25T12:00:00-05:00
Date Sent to Company: 2021-05-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Account should have been closed 4 years ago. The company has refused to resolve the matter. The account was said to be closed back then at the same time I closed XXXX upon finding out about the identity fraud on my account. I recently received an email that I am going to receive a replacement card for # XXXX that was said to be closed back then on or before XX/XX/XXXX. This is nonsense to me as I have at exhaustion disputed not only the technical issues ( not having access to the website ) and the fact that the account is connected to a phone number I lost access to years ago XXXX. I have documentation from then with XXXX and XXXX XXXX XXXX about this matter. I also put a freeze on my accounts with the FTC after my father passed away in XX/XX/2019 and they were demanding large payments that I paid that never touched the balance. Regardless of trying to communicate with them to have an arrangement ( payment plan ) they have ignored it. I've even spoke with members of the Capital One resolution, fraud and accounts team attempting to resolve this issue. I had updated my phone number everytime I spoke with them and somehow the account still reflects the XXXX number. I have also seen that more than one device is connected on the account and capital one ignores my need for resolution. Upon receiving an email again about another card being sent out for a closed out, I immediately called again and had the girl transfer me to fraud and I reported it to the man. She had told me the account was open but she put it as closed once again and that I was going to receive a letter in the mail confirming as such. The guy from the fraud department did not act at all sensitive to my concerns.
Frequently Asked Questions
What is Complaint #4406381 about?
Complaint #4406381 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-05-25T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.