Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #4405542
Complaint Overview
Complaint ID: 4405542
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Illinois
ZIP Code: 60506
Date Received: 2021-05-25T12:00:00-05:00
Date Sent to Company: 2021-05-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received notice from XXXX XXXX the credit card ( mobile payments ) numbers were hacked that were used in my purchase made onXX/XX/2021. These unauthorized charges were placed on my account : XXXX XXXX. *XXXX XXXX XXXXPayment - {$6.00} XXXX XXXX. *XXXX XXXX XXXXPayment - {$6.00} XXXX XXXX XXXX XXXX XXXXPayment - {$6.00}XX/XX/XXXX XXXX XXXX XXXX XXXXPayment - {$6.00} XXXX XXXX XXXX XXXX XXXXPayment - {$6.00}XX/XX/XXXXXXXX XXXX XXXX - {$8.00} I contacted Paypal about the charges and they returned a message dismissing my claim saying that these charges reflect normal usage. Attached are : The Declination letter from Paypal Copy of XXXX XXXX Payment Made from the Mobile Wallet Fraud letter from XXXX University Regarding XXXX XXXX
Frequently Asked Questions
What is Complaint #4405542 about?
Complaint #4405542 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2021-05-25T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.