Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #4405249
Complaint Overview
Complaint ID: 4405249
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Illinois
ZIP Code: 60614
Date Received: 2021-05-25T12:00:00-05:00
Date Sent to Company: 2021-05-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened an account with Gemini around XX/XX/XXXX. I was able to successfully deposit {$1000.00} prior to submitting documentation to verify my identity. I submitted my identity early XXXX to access my {$1000.00} funds. Prior to verifying identity, a user can not trade or withdraw accounts, nor can a user close their account. Gemini states in their terms of service that identity authorization typically takes between five minutes to two hours. In a worst case scenario, Gemini states they may take up to five business days to verify identity. I submitted for identity verification over two weeks ago. I submitted more than ten service tickets, emailed the service desk more than ten times and attempted to call the company several times. I have not heard back from the company a single time. Gemini essentially locked my funds in their accounts preventing me the ability to trade, withdraw or cancel my account. They refuse to contact me to help resolve the issue. I am out of options.
Frequently Asked Questions
What is Complaint #4405249 about?
Complaint #4405249 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-05-25T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.