Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #4404879
Complaint Overview
Complaint ID: 4404879
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Florida
ZIP Code: 33150
Date Received: 2021-05-25T12:00:00-05:00
Date Sent to Company: 2021-05-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX Coinbase tried to debit my account XXXX for the 2nd time after reaching out and advising I am having an issue with my bank. Coinbase has a misleading statement saying that they will liquidate the cryptocurrency account in order to recover funds. They went ahead and debited my account again. This has caused my bank to charge a {$35.00} overdraft fee, which they can not remove. Coinbase is using deceitful tactics.
Frequently Asked Questions
What is Complaint #4404879 about?
Complaint #4404879 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2021-05-25T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.