Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #4402784
Complaint Overview
Complaint ID: 4402784
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Texas
ZIP Code: 77493
Date Received: 2021-05-24T12:00:00-05:00
Date Sent to Company: 2021-05-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Gemini allowed my account to be funded despite it being under Pending Verification status. This status does not allow users to withdraw money in their Gemini accounts. This issue creates a somewhat Frozen account where the user is unable to withdraw funds but can somehow still add funds to make purchases. This feels highly illegal as you should not be able to add funds in the first place if your account is pending verification. I have tried contacting customer service so many times and I have received no answer yet in over a month. I have called the company as well and they re direct you to customer service. I am unable to access the funds in my account and need the money.
Frequently Asked Questions
What is Complaint #4402784 about?
Complaint #4402784 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-05-24T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.