Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4402738
Complaint Overview
Complaint ID: 4402738
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: North Carolina
ZIP Code: 27406
Date Received: 2021-05-24T12:00:00-05:00
Date Sent to Company: 2021-05-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 an unauthorized transaction for {$1600.00} at XXXX and {$650.00} at XXXX was charged to my account. The amount is fraudulent, I did not authorize the transactions. The day the activity happened I forgot my wallet at the gas station after getting gas. When I realized what I did I went back to get my wallet and when I got there my wallet was left there but my cards and ID was missing along with the little bit of cash I had in my wallet. Yes I was able to transfer money from one card to another because on the app whether I have a physical card or not your app allows us to see our card information. So I was able to do that as soon as I noticed my card was missing from my wallet. And of course it wasnt no fraud alert on my card because I instantly requested another card. I reached out to my bank and they denied my dispute. Than I sent a rebuttal letter along with a police report and they still declined my dispute.
Frequently Asked Questions
What is Complaint #4402738 about?
Complaint #4402738 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-05-24T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.