Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4402303
Complaint Overview
Complaint ID: 4402303
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 92223
Date Received: 2021-05-24T12:00:00-05:00
Date Sent to Company: 2021-05-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I put in a dispute with XXXX because a excursion took our money and never came and pick us up for the excursion they never answer their phone XXXX had me on the line and could not reach the excursion people by phone either stated i should receive a refund within 72 hours never got it called back 72 hours later they stated it would take another 72 hours never received refund called back stated it will take to the end of the month never got a refund and they will not refund me my money back from XXXX but they couldnt reach them either but we still was not able to get my money back so then I went to chime my bank account and I tried to do a dispute with them they told me that the dispute they stated that the dispute will take 10 days and I waited 10 days I asked for an update never received an update and so when I finally called back a month later they told me it was gon na take 90 days and I still havent heard anything back from them
Frequently Asked Questions
What is Complaint #4402303 about?
Complaint #4402303 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-05-24T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.