Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #4401351
Complaint Overview
Complaint ID: 4401351
Company: Hyundai Capital America
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Florida
ZIP Code: XXXXX
Date Received: 2021-05-24T12:00:00-05:00
Date Sent to Company: 2021-05-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Loan was paid off ( XXXX balance ) in XX/XX/XXXX. At this time, the lien still has not been released after 15 months. I have called company twice and sent an email in the past 10 days. Thus far, nothing has changed. The company is Kia Motors Finance USA. The vehicle a XXXX XXXX XXXX, VIN XXXX was purchased XX/XX/XXXX. Account number is XXXX. Loan showed a XXXX balance as of XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #4401351 about?
Complaint #4401351 was filed against Hyundai Capital America regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2021-05-24T12:00:00-05:00.
How did Hyundai Capital America respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Hyundai Capital America?
Yes, visit the Hyundai Capital America company profile at readthecomplaint.com/company/hyundai-capital-america to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.