Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4400156
Complaint Overview
Complaint ID: 4400156
Company: Shellpoint Partners, LLC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: Maryland
ZIP Code: 21208
Date Received: 2021-05-23T12:00:00-05:00
Date Sent to Company: 2021-05-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX MD XXXX Loan number XXXX TO XXXX PAYMENT COMPLAINT MANAGEMNT DEPARTMENT. I am not happy this company you have always find a way to steal my payment. Please kindly apply my payment to the designated payment allocation. In the month of XXXX 3payments where made but only 2 was applied to my account are you waiting for me to forget, then the money will disappear like others has happened. I will appreciate it if you can work like a business not a scammer, I am tired of chasing this office to do the right thing each time I make a payment. The balance on my loan will be {$140.00}, XXXX if somebody will do their job not to find a way to steal from me. You have an unapplied found that is sitting in my acct in the amount of {$750.00} as unapplied we had gone through this over and over. Apply my payment if you do, we will not be having this conversation. This some of the reason why I have been vocal about your service with me next time this will happen I will have a lawyer talk to you because I have been looking for a way to have a share in a company and this might be an opportunity to get rich. You have done this before and came up with a wrong calculation and now you are doing it again STOP playing with my payment. Second my payments are not been reported correctly to my credit department that id another way to deprive me from refinancing my mortgage to the mortgage companying of my choice. I am writing for you to make all the correction you are getting paid for your interest that is not enough now you are looking for another way to embezzle my payments. The only payments that should be reflecting in my account will be {$750.00} for principal on a monthly and the rest will to the interest and other when you dont do it. Then you are trying to steal from me. I am a hard worker making sure that my bills are paid but you are making doing everything in your power to keep me in dept. if I was XXXX I dont have to go through this to make sure my payments are applied correctly or reported to the credit company. I have tried warning you about this, I thinks is time for me to file official mortgage fraud complaint against NewRez LLC / Shellpoint for discrimination, fraud and suffering. Due to false payment reporting. Which is causing sleepless night for me. I like this corruption and payment huddling and stealing to be corrected and stop playing with my money. I know what to do with {$750.00} if it was in my account then when I pay foy my principal to go down you huddle the payment instead of applying it to the designated payment location. Dont think that I dont have a cash of {$140000.00} to pay you off. For your information my other mortgage company is not giving all this scamming behavior is your this so called NewRez. I need someone in the complaint department to look into my complaint and make sure this behavior will stop I have been promised before, but it kept happening. NewRez is worse than a XXXX scammers I cant wait to XXXX you.
Frequently Asked Questions
What is Complaint #4400156 about?
Complaint #4400156 was filed against Shellpoint Partners, LLC regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-05-23T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.