Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #4399035
Complaint Overview
Complaint ID: 4399035
Company: TD Bank US Holding Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Wrong amount charged or received
State: Florida
ZIP Code: 33009
Date Received: 2021-05-22T12:00:00-05:00
Date Sent to Company: 2021-05-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2021 I opened a savings account in TD Bank. XX/XX/2021 I have sent amount {$20000.00} from my XXXX checking account with Wire Transfer to my new saving account in TD Bank. This amount was returned to me on the same day minus XXXX dollars. For translation, I indicated : XXXX XXXX for Wires XXXX. Because the bank 's website wrote : " To receive a domestic wire transfer in U.S. dollars, you'll need to provide the sender : This XXXX XXXX number ( a TD routing number that's specific to wire transfers ) Your account number, full name, and address as they appear on your bank account Your bank name and address : TD Bank, XXXX, DE. Therefore, I consider it unreasonable and illegal return my wire transfer and hold {$40.00} from me. The bank misleads customers, pointing out the wrong information on its website for Wire Transfer. I wrote a letter to the bank with a request to return XXXX dollars, illegally received from me, to my account in TD Bank or account in XXXX, from which the translation was made. But I received an unreasonable refusal in my legitimate request.
Frequently Asked Questions
What is Complaint #4399035 about?
Complaint #4399035 was filed against TD Bank US Holding Company regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2021-05-22T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.