Checking or savings account -- Problem caused by your funds being low -- Complaint #4397164
Complaint Overview
Complaint ID: 4397164
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Non-sufficient funds and associated fees
State: Virginia
ZIP Code: 22304
Date Received: 2021-05-21T12:00:00-05:00
Date Sent to Company: 2021-05-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX Capital One bank XXXX XXXX XXXX XXXX XXXX XXXX UT XXXX Subject : Capital One bank a/c # XXXX To the office of director of Operations Dear sir, I kindly write this letter to your office in reference to the above account, For you, to instruct the right department to research, audit and refund me A short balance of {$27000.00} as per attached Excel summary as soon as possible. The book reviews a record from XXXX to XX/XX/XXXX Note : 1 ) I HAD CREDIT CARD WITH CAPITAL ONE BANK ACCOUNT # XXXX AND I MADE A FINAL SETTELEMENT OF XXXX {$930.00} in XX/XX/XXXX in full But asked to pay two times {$130.00}, XXXX so paid again asked to pay for third time 2 ) I traveled to XXXX and made a purchase of over XXXX {$5000.00} But cancelled the transaction, and the XXXX and XXXX refunded this money to the credit card company but Capial One bank denied. so after long and problematic process money was refunded Partially, having a credit card insurance. 3 ) as per my Report to consumer finance protection office I had a balance of XXXX XXXX XXXX ( usd XXXX ) Per recorded but the bank system gave me a balance of XXXX XXXX ( {$3500.00} ) A short balance of ofApprXXXX {$6500.00} 4 ) I was denied a right to a year bank statement instead asked to pay USD {$200.00} for the statement against the law, calculating I do not have the money in account, still I request this bank to produce A two year bank statement and mail to my XXXX address 5 ) I was deprived a right to reset online password by email security authentication, still request to send me a password reset via my XXXX account Thanks XXXX XXXX XXXX cXXXX XXXXXXXX, va XXXX XXXX XXXX C.C - consumer finance protection bureau Office of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #4397164 about?
Complaint #4397164 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2021-05-21T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.