Credit card or prepaid card -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4387189
Complaint Overview
Complaint ID: 4387189
Company: Velocity Portfolio Group
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 754XX
Date Received: 2021-05-18T12:00:00-05:00
Date Sent to Company: 2021-05-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Fraudulently opened but no one used the card Still the financial company charged {$290.00}
Frequently Asked Questions
What is Complaint #4387189 about?
Complaint #4387189 was filed against Velocity Portfolio Group regarding Credit card or prepaid card specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-05-18T12:00:00-05:00.
How did Velocity Portfolio Group respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Velocity Portfolio Group?
Yes, visit the Velocity Portfolio Group company profile at readthecomplaint.com/company/velocity-portfolio-group to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.