Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #4386303
Complaint Overview
Complaint ID: 4386303
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Minnesota
ZIP Code: 55104
Date Received: 2021-05-18T12:00:00-05:00
Date Sent to Company: 2021-05-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a Hilton Honors credit card XX/XX/2021 with the promotional offer of 80,000 bonus points with {$1000.00} spent within 3 months. When I logged into their website a few hours later after having been approved for the card they advertised to me the same card with a promotional offer of 100,000 bonus points with {$1000.00} spent within 3 months. ( This is a difference of {$80.00}. ) I inquired why there would be such a glaring difference and if I could have have the promotion being offered to me today. They said it could not be done. I suspect this is a form of digital redlining and would like this sales practice to be investigated. ( I would also like the more favorable promotion valued at a difference of {$80.00}. )
Frequently Asked Questions
What is Complaint #4386303 about?
Complaint #4386303 was filed against American Express Company regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2021-05-18T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.