Checking or savings account -- Managing an account -- Complaint #4384247
Complaint Overview
Complaint ID: 4384247
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: California
ZIP Code: 91773
Date Received: 2021-05-17T12:00:00-05:00
Date Sent to Company: 2021-05-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is in reference to complaint no. XXXX. In order to fully understand this current complaint please read the previous complaint referenced above. On XX/XX/2021 I received an email from XXXX XXXX, executive VIP of tXXXX XXXX XXXX stating that their finance team received notification of disputed transaction from WellsFargo bank. WellsFargo has never contact me concerning any transactions from XXXX XXXX XXXX, as a fraudulent charge on my account. I did submit a fraudulent activity claim to WellsFargo, but I never included XXXX XXXX XXXX in my claim. Per my previous complaints to CFPB and my fraudulent activity claim to WellsFargo I stated that the charges to my account are from shopping outlets in XXXX and XXXX only, not XXXX XXXX XXXX In addition to all of this WellsFargo bank has made a deduction from my account in the amount of {$410.00} which caused my account to go in the negative - {$400.00}. WellsFargo 's posted transaction on my account states that a ( REVERSAL OF EXCESS CREDIT DUE TO MERCHANT CREDIT CLAIM XXXX ). WellsFargo 's posted transaction to my account does not fully state in detail who is disputing the fraud charges/activity claim of which I did submit.
Frequently Asked Questions
What is Complaint #4384247 about?
Complaint #4384247 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-17T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.