Checking or savings account -- Managing an account -- Complaint #4384002
Complaint Overview
Complaint ID: 4384002
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Georgia
ZIP Code: XXXXX
Date Received: 2021-05-17T12:00:00-05:00
Date Sent to Company: 2021-05-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My complaint is against BB & T now Truist for fraudulent transactions and failing to honor our written agreement. On XX/XX/XXXX, I opted out of BB & T overdraft review for ATM / Everyday Debit Card Transactions. Included in the written agreement was the words that BB & T would not consider nor allow debit transactions when the funds are not available in the account. That did not happen. On XX/XX/XXXX, BB & T now Truist allowed a debit charge transactions in the amount of {$1300.00} when, BB & T knew the funds were unavailable. At that time the account had a positive balance of {$880.00}. This fraudulent debit transaction caused my account to instantly become negative by {$480.00}, creating a financial hardship for me. I am requesting a full refund of the {$480.00}, and any additional fees associated with this fraudulent transaction by BB & T now Truist. It is my understanding that BB & T had an obligation to honor our written agreement. If you have any questions or concerns please feel free to contact me at XXXX. I reached out to BB & T about this matter and was appalled at their response. I was not allowed to present any supporting documents, nor provide a rebuttal. I feel BB & T investigation was bias. Please see attachments.
Frequently Asked Questions
What is Complaint #4384002 about?
Complaint #4384002 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-17T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.