Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4380580
Complaint Overview
Complaint ID: 4380580
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: California
ZIP Code: 95403
Date Received: 2021-05-15T12:00:00-05:00
Date Sent to Company: 2021-05-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2021 : XXXX PST Reference Code : XXXX 1 ) I converted {$420.00} from my ETH wallet to XXXX of XXXX XXXX $ XXXXstock ( {$77.00} above price - guaranteed profit ) What came next was nothing less than shocking. As Im looking at my receipt, the numbers changed. 2 ) {$420.00} converted into XXXX of XXXX ( {$12.00} above stock XXXX I then get my emailed receipt of the transaction, which has even different information. 3 ) {$380.00} converted into XXXX worth of XXXX. ( With no mention of price of stock ) 4 ) I go back to Coinbase app, and the receipt of the transaction changed yet again. {$240.00} converted into XXXX of XXXX stock @ $ XXXX/stock. ( {$1.00} above price? ) With every new receipt that popped up, my profit ratio shrank. All have the same date, time, and reference #. It can not be legal for Coinbase to tamper, alter, and ultimately steal money like this can they? Also XXXX you can do your own research on XXXX and see the thousands of XXXX pages dedicated to 2 times CB conveniently at the same time as Coinbase market dipped further than ever, They would NOT allow me/thousands of others to make any purchases, only sales. ( And then wouldnt allow us to sell when the market spikes but allows purchases ) The excuse that pops up is insufficient funds. This is false. The random issue only lasts until the market is back where I made my original investment, usually at a loss. I did this to somebody Id be in jail. How can they keep getting away with transparently controlling the market, stealing our money, and ALTERING TRANSACTION RECEIPTS!?
Frequently Asked Questions
What is Complaint #4380580 about?
Complaint #4380580 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-05-15T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.