Money transfer, virtual currency, or money service -- Other service problem -- Complaint #4375905
Complaint Overview
Complaint ID: 4375905
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Georgia
ZIP Code: 30008
Date Received: 2021-05-13T12:00:00-05:00
Date Sent to Company: 2021-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have had an account with Gemini Trust LLC for over four years. I transferred over XXXXUSD into my account on XX/XX/XXXX and bought some assets worth over XXXX USD. The next day, XX/XX/XXXX, Gemini froze my account without any warning. This has had negative consequences for me as I can't buy when investment assets have fallen as they have today XX/XX/XXXX at XXXX am. I contacted Gemini Support on XX/XX/XXXX and was issued support ticket # XXXX. To date, nobody has contacted me after numerous tweets and emails.
Frequently Asked Questions
What is Complaint #4375905 about?
Complaint #4375905 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2021-05-13T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.