Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4375891
Complaint Overview
Complaint ID: 4375891
Company: Bam Management US Holdings INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: New Jersey
ZIP Code: 08854
Date Received: 2021-05-13T12:00:00-05:00
Date Sent to Company: 2021-05-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a us customer, I got abruptly locked out of my Binance act. I only need access to withdraw my funds! I can't get submit a ticket I only get the same message from the Bot : Per our Terms of Use ( https : //www.binance.com/en/terms ), we are unable to service restricted users and regret to inform you that we have suspended our service to you. If you still have funds in https : //Binance.com, please log in to your account, click the " reopen '' button, and withdraw all your funds within the next 72 hours, failing which your account will be locked indefinitely and offboarded. For holding and trading crypto assets, we recommend secure crypto wallets such as XXXX XXXX, or other platforms such as https : //Binance.US. We appreciate your understanding and thank you for your support. YET there is NO REOPEN button! I can't get passed the initial login before I am told I am denied access because I am a restricted user and that my account is permanently closed! ( see screenshot attached ) PLEASE HELP - I only need to withdraw/transfer my crypto coins
Frequently Asked Questions
What is Complaint #4375891 about?
Complaint #4375891 was filed against Bam Management US Holdings INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-05-13T12:00:00-05:00.
How did Bam Management US Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bam Management US Holdings INC.?
Yes, visit the Bam Management US Holdings INC. company profile at readthecomplaint.com/company/bam-management-us-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.