Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4372578
Complaint Overview
Complaint ID: 4372578
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Hawaii
ZIP Code: 96792
Date Received: 2021-05-12T12:00:00-05:00
Date Sent to Company: 2021-05-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I knoticed transactions on my prepaid card account that were made via cash app I contact cash app in reference to those unauthorized charges and cash app informs me that someone created a cash app account in my name and used my debit card to send money via cash app. So I ask cash app where was my money sent to they wouldn't tell me where they wanted me to give them the cash tag for the person received the money I respond that I don't know what a cash tag was and not does it say that on my statement I give them what I have on my statement and ask them to close any accounts that have my card linked to because of unauthorized charges and it's fraud I'm told to contact my bank to dispute those charges and I do that but my bank declines approval of dispute stating after contacting cash app they deemed chargers was authorized when I have never used cash app before they have not done anything to help locate my money or gave me info to recover my funds so I have taken out of this situation is that cash app will allow fraud transactions to occur and do nothing to help recover funds I don't know what email was used I can only provide my card number that was used and cash app does nothing except say that's all they can give me case closed
Frequently Asked Questions
What is Complaint #4372578 about?
Complaint #4372578 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-05-12T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.