Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4371619
Complaint Overview
Complaint ID: 4371619
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: New Jersey
ZIP Code: XXXXX
Date Received: 2021-05-12T12:00:00-05:00
Date Sent to Company: 2021-05-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX, I came into the bank with {$3000.00} dollars, at. Wells Fargo Bank located at XXXX XXXX XXXX, XXXX, XXXX. I requested to open. A Bank Representative named, XXXX XXXX assisted me with opening up Saving Bond and or investment account for my XXXX children. The Account was suppose to have been a savings bond for my children savings for when they got older to use the money for their graduation expenses this year XXXX. The teller took the {$500.00} deposit for that account and forward it to some kind of investment broker that handles Saving investment bonds, then list my information to the Savings bond account. She did not remember me giving her the money for that separate account. On that day she gave me a paper of receipt for the Savings Bond, but it was destroyed through the years from a Storage Auction at XXXX XXXX on XXXX XXXX, in XXXX. I thought the Wells Fargo Bank would have a record of it, but the Manager kept saying I have to speak to the bank representative that opened the account for the information on that Savings Bond. My complaint is that my money was not returned or located in that branch. The representative, XXXX XXXX relocated to another branch and my account was never retrieved and the money was never refunded. That year I had a Savings and checking account with Wells Fargo also. That same day I deposited {$1000.00} into my savings and {$1000.00} into my checking account and {$500.00} into the Saving Bond. Investment account, which was stolen or misplaced by the bank representative, XXXX XXXX. How can I get a refund of the monies I deposited for my children 's Saving Bond investment account. I need an investigation of why the money was stolen or what account did the money go into. I want to know why the account information to the Savings Bond withheld from me or stolen and or destroyed. If the money is found or retrieved please forward it to my current mailing address : XXXX XXXX XXXX XXXX, NJ XXXX. My contact number is XXXX XXXX XXXX XXXX. Thank you for reviewing my complaint.
Frequently Asked Questions
What is Complaint #4371619 about?
Complaint #4371619 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-05-12T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.