Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4371600
Complaint Overview
Complaint ID: 4371600
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Indiana
ZIP Code: 47401
Date Received: 2021-05-12T12:00:00-05:00
Date Sent to Company: 2021-05-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
American Express won't refund a charge for {$410.00} made to XXXX for a phone that does not work in the United States because it was stolen. The serial number comes back stolen and as a result XXXX XXXX XXXX will not activate the cell phone and suspended my cellular telephone line. The purchase was made around XX/XX/2021 and disputed XX/XX/2021 dispute ID XXXX XXXX last 5 of card # XXXX XXXX. The dispute started as a conditional credit but the credit keeps getting reversed. I want the credit permanent.
Frequently Asked Questions
What is Complaint #4371600 about?
Complaint #4371600 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-05-12T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.