Mortgage -- Trouble during payment process -- Complaint #4368240
Complaint Overview
Complaint ID: 4368240
Company: Acra Intermediate Holdings, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 92880
Date Received: 2021-05-11T12:00:00-05:00
Date Sent to Company: 2021-05-11T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Recently, I received a letter from Citadel Servicing Corporation stating that a recent XXXX found there is excess fund left in the escrow account that is due to me. Citadel used the escrow account to pay for my mortgage, property tax, insurance etc. I paid off the loan in XX/XX/XXXX. On XX/XX/XXXX, I called Citadel Servicing Corporation and spoke to XXXX of Customer Service. He said that the refund payment will be mailed to me no later than 20 days from XX/XX/XXXX. 20 days went by and I still have not received the payment. On XX/XX/XXXX, 48 days after I had the conversation with XXXX, I talked to XXXX of Customer Service. He said the refund payment will be mailed to me later this year due to " a logistic reason. '' As a XXXX XXXX XXXX myself, I am fully aware that mortgage lenders can take up to 30 days to refund escrow account balances to borrowers whose mortgage loans have been paid off. However, if a lender retains a customer 's money longer than 30 days, they are breaking laws. Please help investigate this matter and compel Citadel Servicing Corporation to release the fund to me.
Frequently Asked Questions
What is Complaint #4368240 about?
Complaint #4368240 was filed against Acra Intermediate Holdings, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-05-11T12:00:00-05:00.
How did Acra Intermediate Holdings, LLC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Acra Intermediate Holdings, LLC?
Yes, visit the Acra Intermediate Holdings, LLC company profile at readthecomplaint.com/company/acra-intermediate-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.